Home Energy Advisor

To provide support to vulnerable customers relating to:

• Energy triage (a short conversation which aims to understand a household’s issues
• and energy needs, ready to then provide appropriate support and signposting),
• Energy behaviour change recommendations
• Carbon Monoxide safety information
• Priority Services Register conversations
• Referral to income maximisation services (as appropriate)
• Distribution of Keep warm packs (as appropriate)
• Onward referral for small energy efficiency measurers (as appropriate)
• Referral to other support services (as appropriate).

Information and advice, by telephone and in personal contact both at the and drop-in sessions at Park Lane Centre (BD5 0LN), and Home Energy Assessments in people’s homes.

Where appropriate, to act on their behalf and represent their interests with third parties

To maintain accurate and timely records and maintain case records

Promote the service by giving talks on energy advice at outreach venues.