Service Manager – Hope and Light
- Posted by Bradford District and Craven Mind on 10th March 2026
- £32,240 - £39,865 per annum depending on experience
- Full time
- Bradford
Role Background
Bradford District and Craven Mind (BDC Mind) is a thriving independent mental health organisation, making a positive difference to the mental health and wellbeing of people of all-ages living in Bradford District and Craven. In January 2024, BDC Mind and Staying Put won a joint bid to deliver mental health services to ethnically and culturally diverse communities (ECDC) in Bradford District and Craven. To ensure the services were culturally responsive, the first year was been spent researching, collaborating and listening to the needs of the communities we serve. Since April 2025, the Hope and Light programme of culturally responsive mental health services have been available for people from South Asian, Black African, Black Caribbean, Central and Eastern European and Roma communities. The Hope and Light service works together with ten grassroots organisations to deliver culturally responsive services to people who need them across the Bradford District and Craven.
Reporting to the Head of Services, the Service Manager will play a pivotal role in leading the effective delivery and continuous development of the Hope and Light programme. This leadership role requires vision, innovation, and a real commitment and passion to driving inclusive, culturally response services.
We particularly welcome applications from candidates who can demonstrate a deep understanding of health inequalities facing ethnically and culturally diverse communities.
Role Purpose
As the Hope and Light Service Manager, your primary purpose will be to lead the delivery of impactful, subcontracted, community-led mental health interventions that actively reduce health inequalities. You will work closely with partners to lead a team of Community Engagement Workers and be responsible for building good working relationships with subcontracted providers. A primary part of your role will be raising awareness of the Hope and Light service, building and strengthening connections with internal and external stakeholders, and supporting our providers to deliver high quality, well utilised services that are culturally responsive, accessible and effective.
We are seeking a passionate individual with a deep understanding of health inequalities facing ethnically and culturally diverse communities – someone who is driven to challenge injustice, amplify underrepresented voices, and influence meaningful, systemic change. Your leadership will be instrumental in shaping service quality, driving improvement, and fostering collaboration across partners to ensure our collective efforts lead to real, lasting impact.
Role Description
Role Outcomes
- Lead your team and subcontracted partners to deliver safe, high quality services, ensuring they meet regulatory standards, performance targets, and deliver real impact, in line with the quality assurance framework, operational plan and organisation mission
- Harness meaningful relationships with service members, partners, commissioners, and stakeholders, strengthening collaboration and ensuring your services meet local needs
- Represent the programme at local events and forums to amplify community voices and awareness of the service offer.
- Driving and embedding service member voice throughout the overall programme, ensuring service members are key in service developments
- Ensure robust operational controls are in place, including service risk assessments and safeguarding responsibilities, which are closely monitored and meet auditing requirements
- Drive data collection and analysis, producing high quality reports to lead service developments
- Supporting senior and executive leadership to identify new business development opportunities.
- Lead the successful delivery of new and evolving projects, ensuring they align with BDC Mind goals.
- Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach, in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving
- Promoting inclusion, diversity and equity in creation, development and delivery of services.
- Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind.
- Support the on-call rota to ensure all staff have access to support and guidance out of hours
- Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment
- Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness
- Adapt to evolving service needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach
How to Apply
Click the link to apply – Vacancies | Bradford District and Craven Mind
Job Details
- Hours: 37 hours per week
- Closing Date: 31/03/2026
- Payment Schedule: Monthly
- Job Salary: £32,240 - £39,865 per annum depending on experience
- Contact Name: BDCMind
- Contact Email: people@mindinbradford.org.uk
- Interview Date: 08/04/2026
About Bradford District and Craven Mind
Our vision is that no one in Bradford District and Craven has to face a mental health issue alone.
- 28 Kenburgh House
- Website (opens in new tab)