Service Coordinator – Creative Connections

Role Purpose

This role will report into our Service Manager and work within our Adults and Older Adults portfolio, drawing on established experience in creative, nature-based and community-led approaches.

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As Service Coordinator, you will support the Service Manager to lead ​the development and implementation of the new “Creative Connections” service, providing a real opportunity for innovation. This will involve mapping creative opportunities across Bradford District and Craven, brokering relationships between the creative and mental health sectors, and ensuring that participants, volunteers and partners receive the support they need to engage safely and confidently. You will build on extensive networks already formed through Bradford 2025, while shaping a sustainable future that empowers volunteers, strengthens community partnerships, and ensures that people with an SMI can continue engaging independently.

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As the Service Coordinator, you will manage x2 Practitioners and work alongside the Service Manager to focus on service performance, engagement, oversee day-to-day operations and ensure the service reaches the required standards via our quality assurance framework.

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Through compassionate leadership, partnership building and innovative thinking, you will help ensure that creativity becomes a meaningful, empowering part of people’s lives, enhancing wellbeing, confidence, independence and long-term community connection.

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Role Outcomes

• Support the Service Manager to ensure efficient service delivery and high‑quality care aligned with operational goals.
• Foster a high‑performing team through clear communication and proactive problem‑solving approach.
• Maintain a safe, supportive environment by identifying, reporting and responding to safeguarding concerns, and working with multi‑agency partners.
• Ensure accurate and timely data collection and reporting to support informed decision‑making, continuous improvement and compliance with data protection standards.
• Oversee staff rotas, scheduling and absence management to ensure consistent service delivery.
• Support the Service Manager to lead your team in alignment with organisational mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.
• Provide direct support sessions when required and help maintain staffing levels to meet service demands.
• Participate in the on‑call rota to ensure staff have access to support and guidance out of hours.
• Engage actively in supervision, team meetings and company events to support a well‑connected and informed team environment.
• Complete all mandatory and role‑specific training (safeguarding, data protection, health and safety, mental health awareness).
• Adapt to evolving organisational and service needs by taking on additional responsibilities as required.
• Promote inclusion, diversity and equity in the development and delivery of services.
• Actively represent and promote the service, contributing positively to the public image of BDC Mind.

Person Specification

BDC Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.

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Qualifications

Essential:

• Evidence of ongoing professional development relevant to the postDesirable:
• Art related qualifications beyond Level 3
• Health, social or specific mental health qualifications beyond Level 3

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​Experience

​Essential:

• Working with children, young people or adults in a health, social care, arts, culture or other relevant setting
• Recognising and responding to risk and safeguarding concerns for adults, children or young people
• Supporting management with leading and driving developments within services
• Monitoring and evaluating work and demonstrating impact and outcomes
• Working in a multi-agency way

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​Skills and Abilities

Essential:

• Ability to lead, motivate and support staff and volunteers, fostering a positive, inclusive and high-performing team culture
• Excellent IT skills including the use of Microsoft Office packages and online systems
• Strong planning and organisational abilities, with the capacity to manage multiple priorities and deadlines
• Excellent written, verbal and non-verbal communication skills

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​Knowledge

Essential:

• A good understanding current issues within mental health, particularly health inequalities affecting people with severe mental illness, and how barriers to access and participation may present
• Understanding of how creative, nature-based and community-led approaches can support recovery and wellbeing
• Good knowledge of the creative and cultural landscape across Bradford District and Craven (or the ability to quickly build this knowledge)

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​Attitude and Personal Attributes 

Essential:

• A genuine commitment to improving the lives of people with SMI through creativity, connection and community.
• Ability to inspire, motivate and empower others, including volunteers and staff
• Able to work sensitively with people from a wide range of backgrounds, identities and lived experiences
• Passionate and enthusiastic
• A solution-focussed approach and can-do attitude
• Commitment to personal and professional development
• Commitment to equity, diversity and inclusion
• Dedicated to collaborative working
• Willingness to work flexibly, including travel and work across multiple locations
• Commitment to and alignment with BDC Mind core values: Supporting everyone, Caring Always, Continually Improving, Enabling all and Working Together
• Working in diverse communities, applying culturally competent and anti-racist approaches
• Line management of staff or volunteers experience of volunteer coordination, support and retention