Helpline Service Coordinator
- Posted by Bradford Rape Crisis & SASS on 30th October 2026
- £33,000 FTE
- Part time
- Bradford
Helpline Coordinator
Role overview:
As a Helpline Coordinator, you will coordinate and support a high-quality, trauma-informed helpline for women and girl survivors of sexual violence and abuse. Working closely with the Helpline Service Lead, staff, volunteers and referring agencies, you will provide emotional support, respond to enquiries, process referrals and help survivors access appropriate support. You will also coordinate team activities, maintain confidential records and contribute to monitoring, reporting and service development.
Role Description
Key Responsibilities:
- Provide trauma-informed emotional support to survivors through scheduled helpline sessions.
- Respond sensitively to enquiries and process referrals in line with eligibility, confidentiality and safeguarding procedures.
- Identify survivors’ needs and recommend ways to improve service accessibility and responsiveness.
- Support the Helpline Service Lead to coordinate rotas and maintain cover, including agreed evening sessions.
- Coordinate team meetings, information sharing and follow-up actions, and contribute to relevant internal and external meetings.
- Recruit and train volunteers and support staff induction, development and consistent working practices.
- Maintain accurate, confidential records, manage appointments and ensure monitoring information is recorded correctly on the DPMS.
- Collect feedback, check service data and prepare monthly information to support reporting and improvement.
- Maintain helpline procedures and resources, promote the service and provide information within the scope of the role.
- Work collaboratively with colleagues and partner agencies, escalating complex matters appropriately and following organisational policies.
How to Apply
Bradford Rape Crisis & SASS provides women-only safe-space services for women and girls who have experienced sexual violence. It is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 that this post is filled by a woman.
We particularly encourage applications from women who will contribute to the diversity of our organisation, including Black, Asian and minoritised women and disabled women. Appointment is subject to a satisfactory enhanced DBS check.
We can’t accept CVs. Please complete the application form and address every aspect of the person specification.
For enquiries about the role or to submit your application, please email : jobs@brcg.org.uk
Job Details
- Hours: 21 hours per week
- Closing Date: 30/11/2026
- Payment Schedule: Monthly
- Job Salary: £33,000 FTE
- Contact Name: Pamela
- Contact Email: pamela.mawoza@brcg.org.uk
- Interview Date: 03/12/2026
Supporting Documents
About Bradford Rape Crisis & SASS
Bradford Rape Crisis and Sexual Abuse Survivors Service is a feminist charity run by women for women and girls. With over 40 years’ experience, we provide free, independent and confidential support to survivors of sexual violence, helping them recover and take control of their lives.
Our diverse, specially trained team includes professional counsellors, group therapists, experienced helpline workers and advocates. Governed by women from the local community, we are part of Rape Crisis England and Wales and uphold its National Standards for member centres.
- Bradford
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