Guide-Line Support Worker
- Posted by Bradford District and Craven Mind on 14th May 2026
- £14.46 per hour
- Part time
- Bradford
Role Background
We are seeking an experienced and motivated Guide-Line Support Worker, to work as part of the team providing emotional support to service members across Bradford District and Craven. Guide-Line provides confidential, emotional support to children, young people and adults every day and night from 8am to midnight. The service can be accessed either via phone call or live chat, and is vital in supporting the wellbeing of people of all ages within our community.
Role Description
Role Purpose
As a Guide-Line Support Worker, you will provide confidential and emotional support, guidance, information and signposting to children, young people and adults who contact Bradford District and Craven Mind’s Guide-Line telephone helpline and live chat service. You’ll be responsible for maintaining accurate and up to date records of contacts with service members, as well as appropriately responding to and documenting incidents, including safeguarding concerns. By acting with compassion, empathy and respect in supporting service members with issues or concerns, you’ll be positively contributing to the organisation’s vision: No one in Bradford District and Craven has to face a mental health issue alone
How to Apply
- Please click the ‘Apply for this job‘ button and follow the steps to fill out the application form.
- Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
- We’re unable to provide feedback to applicants who are not shortlisted.
- We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
Job Details
- Hours: 11 hours per week
- Closing Date: 28/05/2026
- Payment Schedule: Monthly
- Job Salary: £14.46 per hour
- Contact Name: BDCMind
- Contact Email: people@mindinbradford.org.uk
- Interview Date: 04/06/2026
About Bradford District and Craven Mind
Our vision is that no one in Bradford District and Craven has to face a mental health issue alone.
- Manor Row, Bradford BD1 4QU
- Website (opens in new tab)