Service Manager – Hope and Light Programme

The role will appeal to those who have:

• Extensive experience in community engagement and outreach, building trust, fostering participation, and empowering diverse communities to shape services.
• Proven project management skills, ensuring coordinated, community-informed service delivery across organisations.
• Excellent communication and interpersonal skills, creating safe spaces, bridging gaps between services, and advocating for culturally competent support.
• A proactive and compassionate approach to mental health, using community engagement to drive early intervention, reduce stigma, and improve accessibility.
• A commitment to improving mental health support for underserved communities, embedding community engagement in service design, policy, and system-wide change.

Key duties:

• Lead, support, and develop a team of Community Engagement Workers, ensuring high-quality, culturally responsive mental health support is delivered across grassroots organisations. 

• Strengthen partnerships with grassroots and provider organisations, fostering collaboration to enhance access, reduce stigma, and improve service delivery for ethnically and culturally diverse communities. 

• Ensuring strategic alignment with the programme’s mission and goals, keeping the team focused on delivering measurable outcomes that improve mental health access and reduce inequalities. 

• Oversee service monitoring and evaluation, collecting and analysing data to assess impact, inform decision-making, and drive continuous improvement in mental health provision. 

• Advocate for systemic change by representing the programme at strategic meetings, forums, and events, influencing policy and amplifying community voices. 

• Represent the programme at local events, forums, and strategic meetings to amplify community voices. 

• Ensure compliance with organisational policies and procedures, embedding best practices in safeguarding, health and safety, and equality, diversity, and inclusion. 

• Lead service development and innovation, identifying opportunities for improvement, expansion, and best practice implementation to enhance the programme’s effectiveness. 

• Attend team meetings and local events to build relationships with key stakeholders. 

• Ensure that in all aspects of the role you embody the aims, objectives, and core values of Mind in Bradford. 

• Champion the Bradford District and Craven Mind ‘Code of Conduct’ to ensure that it well communicated, understood and implemented at all times both by staff, volunteers and clients. 

• Ensure that the relevant colleagues and a competent understanding of, and comply with, all Bradford District and Craven Mind policies and procedures. 

• Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met and all other Company policies complied with. 

• Undertake any other reasonable duties or tasks deemed necessary by the senior management team.