Service Manager – CAT

You’ll drive impactful change by producing insightful reports, building and nurturing strong relationships with community partners, and amplifying the voices of those we serve in every decision. Prioritising client wellbeing will be at the heart of your work, along with ensuring our dedicated practitioners have the guidance and support needed to deliver safe, effective, and culturally responsive care to our communities.

Key duties

• Develop and oversee the delivery of culturally adapted therapy for service members, ensuring the interventions are relevant and accessible for ethnically and culturally diverse communities in Bradford District and Craven.
• Lead service adaptations and improvements based on community feedback and evidence-based practices that align with the unique needs of the service population, specifically using culturally adapted Behavioural Activation Therapy (BA-M).
• Collaborate with stakeholders to create integrated service pathways and referral processes, ensuring that services are available across accessible community locations.
• Promote and supervise culturally responsive training initiatives, including cascade training for staff within the CAT service, to foster a workforce proficient in culturally adapted therapeutic approaches.
• Monitor service outcomes such as recovery rates, access, and engagement levels for the targeted community, and report on service effectiveness and ongoing improvements.
• Build strong, collaborative relationships with internal colleagues and external stakeholders, promoting multi-agency working and service integration to enhance system-wide support.
• Produce high-quality reports that demonstrate both qualitative and quantitative aspects of service performance, ensuring transparency and data integrity.
• Ensure robust risk management practices are in place, particularly in relation to safeguarding, and that these are regularly reviewed and adhered to.
• Champion the voice and influence of people who use our services, embedding their feedback into service development and delivery.
• Work strategically to align service goals with broader system priorities, fostering partnerships that enable long-term service development and growth.
• Participate in on-call duties on a rota basis, ensuring out-of-hours support for operational needs.

General duties

• Ensure that in all aspects of the role you embody the aims, objectives, and core values of Bradford District and Craven (BDC) Mind
• Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met and all other Company policies complied with.
• Ensure all staff and volunteers are trained and supported to deliver culturally adapted services that respect the cultural and religious contexts of service members.
• Oversee the implementation of culturally specific resources, ensuring these align with client expectations and religious values.
• Undertake any other reasonable duties or tasks deemed necessary by the senior management team.

The role will appeal to those who have:

• Proven experience managing teams within a mental health or related field, with a track record of service development and driving change.
• Strong ability to build and maintain partnerships with stakeholders and external agencies, fostering collaboration and multi-agency working.
• Expertise in recognising and managing risk, including safeguarding, while maintaining a focus on service quality and safety.
• Excellent communication and data analysis skills, with the ability to produce clear, insightful reports that drive service improvements.
• A proactive, solution-focused mindset, with a passion for leading innovative projects and meeting evolving community needs​