Operational Service Manager – Safe Space

Role Outcomes

• Deliver a safe, high-quality service that meets local needs, performance targets and regulatory standards, by providing strong, values-led operational leadership in partnership with the Quality Service Manager.
• Ensure a skilled and well-supported workforce by providing effective line management to Team Leaders, overseeing rota planning, supervision, and staff development.
• Foster a cohesive, responsive team culture by maintaining a visible leadership presence across all sites.
• Strengthen access and local partnerships by building meaningful relationships with service members, stakeholders and referrers, and contributing to the development of referral pathways.
• Maintain a safe and compliant service through robust operational and financial oversight, including safeguarding and risk management.
• Embed new and innovative service models by leading the implementation of pilots and projects aligned with organisational priorities.
• Drive continuous improvement through effective data collection, reporting and analysis, supporting the Quality Service Manager to turn insights into meaningful service development and demonstratable impact.
• Contribute to the organisation’s sustainability by supporting senior leaders with business development and identifying opportunities for service growth.
• Create a high-performing team culture by championing values-led practice, proactive communication, and a “can-do”, solutions-focused approach.
• Enhance the profile and reach of the service by actively promoting Safe Spaces and BDC Mind in local forums and public settings.
• Ensure consistent staff support by participating in the out-of-hours on-call rota.
• Promote equity, inclusion and diversity to ensure services are welcoming, accessible and representative of the communities we serve.
• Support a connected and informed team by engaging in supervision, team meetings and organisational events.
• Uphold best practice standards by completing all mandatory and role-specific training in key areas such as safeguarding, data protection and health and safety.
• Respond to evolving service needs by adapting flexibly and taking on additional responsibilities where required.

The role is perfect for someone who:

• Brings inspiring leadership and a track record of supporting high-performing teams
• Builds strong, trusting relationships across multi-agency partnerships
• Thrives in fast-paced, responsive environments
• Has a calm, problem-solving mindset and confidence making decisions under pressure
• Believes in equity, inclusion and truly person-centred care
• Has a passion for mental health, wellbeing and crisis support